Orders

Free Delivery On Orders Over £50.00

Orders that are placed via this website that are over fifty pounds and are products only are   elegible  for free delivery.

Purchases that are not included:

Individually designed cakes,

Cake tin hire,

Classes and demonstrations.

Gift Vouchers

Iced Yorkshire offers Gift Vouchers that can be purchased direct from our shop or via telephone or email.

Vouchers can only be used in store for sugar craft supplies.

vouchers can be used towards classes and demonstration which can be booked via email or telephone.

Vouchers are valid for 1 Year from date of purchases.

Can I place an order from a foreign country?

We are able to dispatch any item purchased to any country listed in the drop down box at the checkout.

If your required country is not available in the drop down list, please call 01904 400789

However the amount of VAT charged will depend on where the goods are dispatched to.

Goods sold within the EU:

If you are receiving our goods outside of the UK but inside the EU we will zero-rate the VAT charges on the condition that the recipient of the goods is genuinely registered for VAT and can provide their VAT registration number (including the 2 letter country code).

Goods sold outside the EU:

If you are receiving our goods outside of the EU we will zero-rate the VAT charges.

How can I make a change or cancel my order?

If you wish to change or cancel your order you must contact Iced Yorkshire on 01904 400789 before the item is dispatched.

How can I check the status of an order online?

When completing the checkout process you will be given the option of selecting to register with ourselves. This will give you the ability to access your Order History and Status.

Payments

Free Delivery On Orders Over £50.00

Orders that are placed via this website that are over fifty pounds and are products only are   elegible  for free delivery.

Purchases that are not included:

Individually designed cakes,

Cake tin hire,

Classes and demonstrations.

Gift Vouchers

Iced Yorkshire offers Gift Vouchers that can be purchased direct from our shop or via telephone or email.

Vouchers can only be used in store for sugar craft supplies.

vouchers can be used towards classes and demonstration which can be booked via email or telephone.

Vouchers are valid for 1 Year from date of purchases.

What payment methods do you accept?

The following payment methods are available:

Credit/Debit Card – We accept the following card types – Visa, Mastercard, Visa Debit, Electron, Solo, Maestro and American Express

PayPal – Express Checkout account holders only. Please make payments to sales@icedyorkshire.com

If you are collecting your order from the retail outlet you have the option to pay by cash or card. Sorry, we no longer accept cheques.

Delivery

Free Delivery On Orders Over £50.00

Orders that are placed via this website that are over fifty pounds and are products only are   elegible  for free delivery.

Purchases that are not included:

Individually designed cakes,

Cake tin hire,

Classes and demonstrations.

Can I ship to a different address?

Yes, your Billing Address can be different to your Shipping Address. During the checkout process simply select the this option and add the relevant information.

My order has not arrived yet, what shall I do?

If you have not received your delivery after 7 working days from the day you have placed your order, please follow the instructions below:

– Check with other members of your household that the goods may have been delivered to them in your absence.
– Check with your local Royal Mail Sorting Office that they are not holding the parcel for you.
– Once you have done this please contact us with these details and your order number and we will be happy to remedy this with you.

What delivery methods are available?

Returns

I need to return an item, what shall I do?

Please ring Iced Yorkshire on 01904 400789 to confirm procedure.

Please note Iced Yorkshire is unable to accept a return for any consumable products or any unsealed items.

Cake Decorating

Gift Vouchers

Iced Yorkshire offers Gift Vouchers that can be purchased direct from our shop or via telephone or email.

Vouchers can only be used in store for sugar craft supplies.

vouchers can be used towards classes and demonstration which can be booked via email or telephone.

Vouchers are valid for 1 Year from date of purchases.

How much Ribbon will I need to decorate my cake?

Below are our estimates for the amount of Ribbon needed for various cake sizes and shapes:

*Add 50cm to include a bow decoration

SizeRound cakesSquare cakes
6 inches (152mm)Approx. 50cmApprox. 60cm
7 inches (176mm)Approx. 60cmApprox. 70cm
8 inches (203mm)Approx. 65cmApprox. 90cm
9 inches (228mm)Approx. 70cmApprox. 100cm
10 inches (254mm)Approx. 80cmApprox. 105cm
11 inches (279mm)Approx. 90cmApprox. 110cm
12 inches (304mm)Approx. 100cmApprox. 130cm
13 inches (330mm)Approx. 110cmApprox. 140cm
14 inches (355mm)Approx. 120cmApprox. 150cm
15 inches (355mm)Approx. 125cmApprox. 160cm
16 inches (406mm)Approx. 130cmApprox. 165cm
18 inches (456mm)Approx. 150cmApprox. 190cm

How much Sugarpaste will I need to cover my cake?

Below are our estimates for the amount of Sugarpaste needed for various cake sizes and shapes:

SizeRound cakesSquare cakes
6 inches (152mm)Approx. 500gApprox. 500g
7 inches (177mm)Approx. 750gApprox. 750g
8 inches (203mm)Approx. 900gApprox. 1kg
9 inches (228mm)Approx. 1kgApprox. 1.25kg
10 inches (254mm)Approx. 1.25kgApprox. 1.5kg
11 inches (279mm)Approx. 1.5kgApprox. 1.75kg
12 inches (304mm)Approx. 1.85kgApprox. 2kg
13 inches (330mm)Approx. 2.25kgApprox. 2.5kg
14 inches (355mm)Approx. 2.75kgApprox. 3kg

How much Marzipan will I need to cover my cake?

Below are our estimates for the amount of Marzipan needed for various cake sizes and shapes:

SizeRound cakesSquare cakes
6 inches (152mm)Approx. 650gApprox. 700g
7 inches (177mm)Approx. 900gApprox. 1kg
8 inches (203mm)Approx. 1kgApprox. 1.25kg
9 inches (228mm)Approx. 1.25kgApprox. 1.5kg
10 inches (254mm)Approx. 1.5kgApprox. 1.75kg
11 inches (279mm)Approx. 2kgApprox. 2kg
12 inches (304mm)Approx. 2.5kgApprox. 2.5kg
13 inches (330mm)Approx. 2.8kgApprox. 3kg
14 inches (355mm)Approx. 3.5kgApprox. 3.75kg

Courses & Workshops

Gift Vouchers

Iced Yorkshire offers Gift Vouchers that can be purchased direct from our shop or via telephone or email.

Vouchers can only be used in store for sugar craft supplies.

vouchers can be used towards classes and demonstration which can be booked via email or telephone.

Vouchers are valid for 1 Year from date of purchases.

Does the course fee include materials and equipment?

Some of our courses include everything, but on others you may need to bring additional equipment, materials or ingredients. In those cases we will send you a kit list by email once you have paid for your course and your booking has been confirmed. You are welcome to borrow our basic kit tools within any of our classes.

If you need to purchase any equipment Iced Yorkshire has a wide range of products in our on-site shop.

I have an allergy – can I still come on a course?

Please contact us with your specific requirements/circumstances and we will advise you as to how we can best assist.

Do you do courses for children?

Yes we do, Iced Yorkshire offer private parties for Children aged 4 years and over. We also offer Holiday Time Activities for those aged 8 and over – please contact us for more details. Those aged 16 years and above may attend our adult range of classes.

When does the day start and finish?

Most of our regular daytime classes start at 10.00am and finish at 3:00pm and our regular evening classes are from 6:00pm to 9.30pm. Our One Day Courses finish around 3:00pm. You can arrive 15 minutes early to allow time for you to unpack, make yourself a hot drink, meet your fellow classmates and tutor before the class begins.

How many other students will be in my class?

Class sizes range from 6 to 8 students. We do cater for larger groups especially for our Corporate Events & Parties, these would need to be at an alternative suitable venue selected by you. Please contact us for more details.

I would rather have a one-on-one class, is this possible?

We offer individual tuition for sugarcrafters of every level, from bakers wanting to learn about commercial cake decorating to professionals needing an intensive course. The tuition is tailored to student requirements, whether this is brushing up on existing skills, learning new skills or requiring help with a particular cake.

What do I do about lunch? Will there be a break?

For our regular 2 hour courses we offer complimentary tea & coffee which you are welcome to enjoy during your class. For our One Day Workshops we offer complimentary tea & coffee throughout the day. You will also have up to a 30 minute break for lunch.

All workshops that are a full day we offer a complimentary light lunch and snacks.

What happens if Iced Yorkshire cancel a class/course?

This is explained in our Cancellation Policy page.

What happens if I have paid and need to cancel my place?

We do have a Cancellation Policy. This is explained in our Cancellation Policy page.

What should I wear to my course?

We advise comfortable clothing and flat, closed-toe, non-slip shoes (no open-toed sandals please). Aprons will be supplied to protect your clothes, and long hair should be tied back. Cardigans and jumpers should not be worn as loose fibres can spoil your work. Long finger nails and nail varnish are not recommended.